Viaduct Imports was established in July 2013, by Directors, Ross and Tee Cooper, specializing in the importing of click system laminate flooring and click system WPC Vinyl Planks. Based in Sydney and distributing throughout Australia, Viaduct Imports has quickly built a reputation for providing their customers with high quality products at very competitive prices. They have a vision and determination to provide a personalized and efficient level of customer service and product value for a broad range of consumers.
With Ross’s 25 year background and experience in sales management, customer service and business consultancy, combined with Tee’s managerial expertise, strong customer relations and market research skills, they created the perfect resource and balance to deliver on the Viaduct Imports vision.
Viaduct Imports saw the opportunity through innovation, increased business standards and smarter operational structures, the opportunity to deliver to their customers’ high quality products at exceptional value, with consistency and efficiency. In order to fulfill these objectives the company’s focus is on seven key foundation principles.
- Our staff must be the very best.
- Our customers’ needs must always come before our own.
- Our customer service must be the very best in the market.
- Our business image and reputation must be impeccable.
- Our business must be built on trust, integrity and honesty.
- We must be committed to working efficiently and smarter.
- Our products must be the best value for money in the market.
These seven strong foundation principles are at the heart of Viaduct Imports, providing customers with not only a successful purchase, but also a positive and enjoyable experience.
It is the ongoing application of these principles that can be seen in the businesses image, its market reputation and the level of customer satisfaction that is being achieved.
The future commitment to all customers is to be at the forefront of product development and release of new and innovative flooring products, providing customers with the most recent and improved flooring options available in the marketplace.
“The ultimate goal of our company is to achieve massive word of mouth marketing. The only way that this can be accomplished is to create customer trust and high levels of customer satisfaction to ensure that the customer not only returns, but also refers friends, family and work colleagues to our company. This is what we continually strive to achieve through our business functions and attitudes.”
- Ross Cooper. Managing Director